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Private Selection

Private Selection

www.privateselection.com
What is your customer experience with Private Selection?

Private Selection Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Private Selection has a 1.9 star rating based on 18 customer reviews; consumers are mostly dissatisfied with 67% unfavorable and 17% positive feedback.

Positive Feedback

Some shoppers praise appearance and refreshing flavors with standout mentions like Southern Butter Pecan and a goat cheese pizza as high points; overall flavor is sometimes appreciated.

Negative Feedback / Risk Areas

  • Frequent product quality issues including mold, missing ingredients, bland or changed recipes reported in Private Selection customer complaints.
  • Packaging failures such as split containers, no safety seal, and lids that tear causing spoilage.
  • Reports of chemical/bleach smell in ice cream and extreme salt or off flavors in meats.
  • Customers request refunds and note problems with billing and the website for resolution.

Key Takeaways for Future Customers

  • Check recent Private Selection reviews before buying and inspect seals and expiration dates at purchase.
  • Keep receipts and expect to request a refund if items are spoiled or misdescribed.
  • Be cautious of inconsistent product quality; contact customer service or the website for billing or return issues rather than relying on auto-ship settings.
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Media from reviews

Private Selection - Complaint about bad products
Private Selection - Upset about New York Style strawberry cheesecake ice creamPrivate Selection - Mold on cheesePrivate Selection - Mold on cheese - Image 2Private Selection - Ham that is by far the SALTIEST *** I've ever had!Private Selection - No strawberries just juicePrivate Selection - I tried the Sweet & Luscious Peach Crisp
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Show reviews that mention
ice cream ice cream chocolate strawberry cheesecake cheesecake ice quality products flavor container
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Resolved
Jennifer R Sbg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jeffersonville, Indiana

Resolved: Complaint about bad products

Private Selection - Complaint about bad products
Updated by user Jan 04, 2026

Company fixed the issue and I have been provided with full refund.

Original review Jan 04, 2026

I purchased a bag of dark chocolate sea salt kettle-cooked caramel. It was not expired, yet the color of the chocolate was almost white.

It was dry and crumbly.

It looks like it has been sitting for an entire year. I'm very disappointed in this chocolate.

View full review
Loss:
$12

Preferred solution: Full refund

Allysia K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Wayne, Indiana

I ate half of my container and it smells like bleach after 88 half of it and I'm hoping to God I'll be okay

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My whole picture small ice cream smells like bleach even the ice cream tastes like this even my spoon tastes like bleach salad I would never get this again I'm scared then they get sick or something because of this it smells like chemicals and even one of my spoon and everything I do not recommend this

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Anonymous

Upset about New York Style strawberry cheesecake ice cream

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Private Selection - Upset about New York Style strawberry cheesecake ice cream

Recently purchased the Private Selection New York Style Strawberry Cheesecake Ice Cream and I dont quite understand why the description of the ice cream is

Strawberries and flaky pieces of crust folded into strawberry cheesecake ice cream

When in fact there was absolutely ZERO flaky crust which is supposed to be like the graham cracker, there was absolutely ZERO in the whole container.

It was just strawberry cheesecake ice cream with a FEW frozen strawberries.

Thats it.

Why put that in the description if there will be zero flaky crust in the container?

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User's recommendation: Don’t purchase New York Style Cheesecake Ice Cream because the description is false.

Jason B Mao

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ham that is by far the SALTIEST *** I've ever had!

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Private Selection - Ham that is by far the SALTIEST *** I've ever had!

My uncle had bought a couple of hams from Private Selections. He gave me the other one, which I made, and it was the saltiest ham I have ever tasted.

Small cuts in my mouth were burning; that's how bad it is. I ate as much as I could, as hungry as I was. If I wasn't that hungry, most likely the whole thing would have gone directly in the garbage. I understand that you have to salt ham, but Jesus Christ, you don't just let it sit in, *** probably was only water and salt.

At least stay away from the Duroc pork boneless Carver uncured ham; that's the one me and my uncle tried. Whew, makes my mouth cringe just thinking about taking a bite of that ham again.

View full review
Loss:
$12
Cons:
  • Saltiest ham ive ever had in my entire life

Preferred solution: Full refund

User's recommendation: Stay away from Duroc pork I tried at the very least, idk if all private selection hams are like that but I'm sure as *** not buying that brand PERIOD!

2 comments
Guest

Loss $12? Wasn’t the ham GIVEN to you?

Guest
reply icon Replying to comment of Guest-2703720

Yep. This person is actually asking for a refund for a ham someone else purchased and gave to them. Is this in the grifter's playbook?

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Anonymous
map-marker Decatur, Georgia

Private selection Everything Bagel

I bought Private selection Everything Bagel and they were terrible. In the past I have been very happy with these products but not this one, so bad.do not ever buy these.

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Allysia K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Wayne, Indiana

I tried to to eat my little container of ice cream and it smelled like bleach really bad and chemicals and one of my spoon and it smells like bleach on my spoon I have to throw two spoons away because

I'm scared I'm going to get sick or something because my ice cream smells really bad like bleach. It doesn't smell good at all; it tastes like bleach.

I hope I don't get sick from this.

Don't get this ice cream; it's not worth getting sick from. It makes your spoons and your whole house smell like bleach, from me.

View full review
Loss:
$4
Pros:
  • It looks like good ice cream it tastes are good ice cream
Cons:
  • Whole container smells like bleach and you literally eat it with a spoon and your whole spoon smells like bleach your old house feels like bleach from the container

Preferred solution: Apology

Anonymous
map-marker Laguna Hills, California

Smoked Atlantic salmon has changed.

The 316 code is now less flavor and wet and usually sticky and hard to separate.

Was Danish now Netherlands. Quality decreased 50%.

Ron

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KIMBERLY H Nhm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Parker, Colorado

Mold on cheese

Private Selection - Mold on cheese
Private Selection - Mold on cheese - Image 2

I purchased Swiss sliced cheese on 6/12/2025 with a best if used by date of 11/15/2025. Today, when I wanted to use the cheese, there is mold on it. Cheese should not be moldy 5 months before the best if used by date.

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Loss:
$5
Cons:
  • Moldy before best id used by date

Preferred solution: Full refund

Starsha Sau

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Brown Butter Bourbon Truffle ice cream

I bought my brown butter bourbon truffle ice cream at Kroger last week. I have eaten this yummy flavor before.

This time, I noticed VERY few truffle pieces in the ice cream. Very disappointed.

In fact I didnt have any truffles until the third bowl of ice cream!!! I dont know if I will buy this again.

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User's recommendation: Hit or miss maybe!

Dawn Orv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Spinach Artichoke Dip

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I bought 4 containers for a get-together. We could not even eat it.

It tasted like a box of salt was mixed in when it was made. It was horrible.

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Anonymous

Feedback

There were no moosetracks in the private collection denali extreme moose tracks ice cream. Ice cream was good, but no moosetracks as advertised on carton.

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Kevontae Kyk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible products

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In order to leave a comment I've been asked "what happend"

Answer:

Isn't what happened, is what's going on with this company's product:

Their's pies are totally low quality, made with filling from the can and suppose to be high quality and sold for double and more the regular Kroger brand pies.

It's made w8t2h sweeteners,pie filling from the can(dollar store quality) ans on sale foe 1/2 price all the time,because nobody buys them.

I bought all kinds of their pies(of course on Sale) and all are horrible.

I hope with new health regulations ,private selection will be off the shelf.

Stay away from this gross stuff.

View full review
Anonymous
map-marker Brighton, Michigan

Disappointed

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Chocolate chip cookie dough ice cream was so good,then it wasn't available, now it's back.But it's terrible . Cookie dough is terrible,chips are big and tasteless and I'm not sure what the ice cream is.Doesnt taste vanilla.

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User's recommendation: Skip it

Anonymous
map-marker Milwaukee, Wisconsin

Poor food quality

I had purchased a pizza and wild sockeye smoked salmon. No flavor on either one.

Will no longer purchase any of private selection brand foods. Very disgusting taste, if you get a taste.

Tye salmon says it was smoked but there is no any kind of flavor hinting smoked. The pizza was a margarita with no sauce and maybe about 3 peppers and 1 black olives cut up on a 12 inch pizza, also no cheese.

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User's recommendation: Do not purchase any products with this name

Teresa H Bdm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nashville, Tennessee

Looking for a product

Looking for lemon mango with white chocolate chips ice cream and not able to find it. Is it coming back?

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Pros:
  • Love that ice cream

Preferred solution: Lemon mango with white chocolate chips ice cream

MARY R Rln

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad packaging

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I am very unhappy with the new packaging of this ice cream. The two-part lid is awful.

It is difficult to open. Once the strip is peeled away, the small lid is very hard to manage. It is very difficult to open the ice cream.

Twice the lid has ripped when I am opening it and the ice cream dried out and was not edible. Please return to your former one-piece lid.

View full review
Pros:
  • Generally good products
Cons:
  • Ice cream packaging

Preferred solution: change packaging of ice cream

1 comment
Karsen Ezw

I agree!

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